Liz Kislik makes recommendations for managing conflict and discusses the communication, myths, and best practices pertaining to the management and resolution.
Listen to “26. Managing Conflict in The Workplace” on Spreaker.
Tune in and learn the following:
- Key elements that trigger conflict.
- What it takes to respond to conflict productively.
- Unproductive reactions to conflict and how to transform those reactions to manage conflicts.
- The best ways to speak up in a conflict situation.
- When not to engage in conflict conversation and the importance of timing.
- How to muster up courage to address uncomfortable situations.
- The importance of preparing for a conflict conversation.
- Ways to be in tune with your body language during conflict.
- The power of a good pause and graceful scripts to invite a break from conflict.
- Common conflict myths and the truth behind each one.
- Why people behave badly.
- How to deal with responses to conflict that throw you off track.
- When apologizing is appropriate.
- Addressing the passive aggressive personality.
- How people deflect and how to get them to focus on the situation at hand.
Liz Kislik Bio
Liz Kislik is a frequent contributor to Harvard Business Review, Forbes, and Entrepreneur, and she consults for clients such as American Express, Orvis, The Girl Scouts, Comcast, Janssen Pharmaceuticals, and Highlights for Children. Her specialty is developing high performing leaders and workforces. Her TEDx talk, “Why There’s So Much Conflict at Work and What You Can Do to Fix It,” has been viewed over 150,000 times.
Liz’s work has been included in the Harvard Business Press Guide to Motivating People, Guide to Dealing with Difficult People, and Guide to Power and Impact and been featured in the Wall Street Journal’s Morning Download and the Washington Post’s Work Advice column. She has been interviewed for The Muse, European CEO magazine, The Financial Times Ignites, and Thrive Global, and is a frequent speaker and podcast guest. Liz is a graduate of Yale University and earned an MBA in Management from NYU.
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